Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy is only valid within EU as returns from outside EU is to complicated with custom fees. But please let me know if you´re not happy with your purchase and I will do my best to solve it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at osa.ozdoba@gmail.com.

You will have to pay for return postage and are resposible for the returned item until I received it.

Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at osa.ozdoba@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items 
Piercing jewelery and earrings are not eligable for returns due to hygiene reasons. Custom products (such as special orders or personalized items) are also an exception.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
Contact me if you would like to exchange an item, the same exceptions as for returns apply.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.